Information Technology
- Contact Information
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- University-wide
- Send an Email
- CU Help Desk
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On-Campus: Dial 4357 (HELP)
Off-Campus: 877-435-7280Monday - Friday
7:30 AM - 4:00 PM
All Campuses
The Office of Information Technology is responsible for providing technology services, resources, training and information to all members of the university community.
Student, Faculty and Staff Resources Help Desk Support Password Reset
Information Technology Overview
- Administrative Applications — Creates, modifies and maintains the computer programs that support our administrative and academic information systems.
- Commonwealth Academic Technology Support Center (CATS) — Addresses and supports the needs of faculty for technology integration in the classroom and distance education.
- Information Security — Protects the university’s digital resources by responding to security incidents, assessing risks, and promoting cybersecurity awareness through training and outreach.
- Network Infrastructure Systems — Provides network services, telecommunication services and maintains network equipment and applications.
- Performing Arts and Multimedia Services — Operates university performing arts venues and media facilities and schedules all activities for the auditoriums.
- Technology Support Services — Provides desktop support for faculty/staff offices, computers in classrooms, labs and residence halls, exam scanning services, as well as for instructional media presentation systems (IMPS).
Current Projects
Stay informed about major Information Technology initiatives currently underway across Commonwealth University. These projects are designed to improve campus technology, enhance security, modernize infrastructure, and provide a better computing experience for students, faculty, and staff. Select a project below to learn more about timelines, upcoming changes, and what to expect.
CU is upgrading door lock systems across Bloomsburg residence halls and select academic buildings with modern Wi-Fi-enabled tap-reader locks. The new system provides enhanced security, faster support, improved reliability, and a simpler tap-to-enter experience using existing University ID cards. Learn more about the project timeline, affected buildings, and what to expect during installation.
CU is executing a strategic modernization of its campus telephony environment to enhance reliability, improve user experience, and support long-term sustainability. This initiative standardizes a unified Cisco-based communications platform across all campuses, replacing legacy systems and aligning with current and future technology needs. Learn more about the project, what to expect, and training materials.
Commonwealth University wireless networks are maintained by the CU Networking department with user support provided by the IT Help Desk. Learn more about our campus Wi-Fi and how to connect your device.
Office Information
All help requests should be directed to the Commonwealth University Help Desk.
- Tickets will automatically be routed to the correct technology personnel to assist with your particular issue.
- A comprehensive knowledge base to search frequently asked questions is available.
- When entering a ticket for the first time, users will need to SIGN IN at the top right of the page.
- If unable to log in, please call the help desk, we will be happy to enable you on the system if our initial integration failed to enable you.
Publicly available Policies, Procedures & Guidelines
- Acceptable Use of Technology Policy (Policy 8-07)
- Data Security Agreement (pdf)
- InCommon Participant Operational Practices (pdf)
- InCommon requires Participant POP statements to be posted on the web
- Information Security Policy (Policy 8-03) | Information Security Guidelines
- Student and Pennsylvania Resident Printer Paper Use (PRP 3410)
- Printer Paper Policy - Full Details
- Student Email Policy (PRP 3408)
- Copyrighted Materials
Policies, Procedures & Guidelines for Employees & Students
Please report any suspected cybersecurity issues to our department by completing our Report a Cybersecurity Issue form.
